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CRM & automation (GoHighLevel)
Every enquiry followed up, without you chasing it.
Paying for leads and then answering them two days later is an expensive habit. We set up GoHighLevel around how you actually sell, so every enquiry gets a fast reply and a next step, and nothing sits forgotten in an inbox.
What's usually wrong
Where follow-up quietly breaks.
An automation that never fires
A review-request workflow can look switched on and still enrol nobody for weeks, because the one trigger that starts it is never used. Nothing errors. It just doesn't happen.
Leads in three different places
Some arrive by form, some by text, some by Facebook message, and none of them in one list. The ones that slip through are never counted.
No next step after the first reply
The quote goes out and then nothing happens.
Admin done twice
Bookings typed into a calendar, then an invoicing app, then a spreadsheet. Every copy is another chance for the numbers to disagree.
What we set up
Built around how you actually sell.
We start by mapping how a lead becomes a job in your business today. Then we automate the steps that are slow or get forgotten, and leave the human ones human.
Every automation has a clear trigger, a stop condition, and a check that it's actually running.
- One inbox for every enquiryForms, calls, SMS, Facebook and Instagram messages in one place.
- Pipelines that match your sales processSee every lead's stage, and what each stage is worth.
- SMS and email follow-upFast first replies and timed follow-ups that stop when the customer responds.
- Tasks that tell you who to call todayFollow-up calls scheduled for you, so you never have to remember them.
- Review requests and reportingAutomatic review requests after each job, and reports that show where leads stall.
Examples
Things we've automated for clients.
Invoices that raise themselves
A booking in the CRM raises the invoice and sends it, with no retyping into a separate app.
Follow-up calls scheduled by priority
Every quoted lead gets a follow-up call booked, spaced by how ready they sounded on the last call.
Reviews requested after every job
Through Review Climb: the request goes out when the job is marked done, not when someone remembers.
How we work
You'll always know what you're paying for.
Audit
We find what's costing you enquiries now, using your accounts and your data.
Plan
The fixes in order of what they're worth, with a recommendation, not a menu.
Build
Ads, pages, automations and tracking, each tested before it goes live.
Report
Monthly: what changed, what it cost, and what each lead cost.
45
45-day no-questions refund
We're confident enough in the work to offer a risk-free, 45-day money-back guarantee.
If you're not happy with our work in your first 45 days, tell us and we'll refund our fees for that period. No questions asked. Ad spend paid to Google or Meta goes to them, not us, so it can't be refunded.
FAQ
CRM questions.
Why GoHighLevel?
It puts the CRM, SMS, email, calendars, review requests and pipelines in one system, so there are fewer tools that can disagree with each other. It's also what we know best.
I already use another CRM. Do I have to switch?
Not necessarily. The audit looks at how your follow-up works today. If what you have works, we'll say so.
Will automated messages sound robotic?
They shouldn't. We write them in your voice, keep them short, and make sure they stop the moment a real conversation starts.
Free audit
Get a free audit of your follow-up.
We'll look at how fast your enquiries get answered and where they stall, and send you a written report.
Prefer to talk? Call 0489 183 293.